Headhunting/ recruiting the required resource by the clients.


Job Posting on each platform and contact to the relevant candidates by applying advance searches.


Screen resumes and job applications.


Conduct initial phone interviews to shortlist qualified candidates.


Understand non-technical resource requirements proactively.


Interview candidates in-person for roles in various levels – junior, senior, and executive.


Produce accurately and efficiently employment offer letters contracts of employment and create/send out employment offer.


Act as a point of contact for the clients to access.


Track hiring metrics including time-to-hire, time-to-fill, and source of hire.


Build strong relationship with the client for better customer satisfaction


Maintain a database of potential candidates for future job openings.


Business development efforts to enhance the sales and to reach the maximum numbers of new clients


Business listings on different national and international business directories


Contract management process with the client


Prepare and share invoices with the clients upon closing of positions


Responsible for monthly attendance, leave and payroll services which is being dealt on cloud based HRIS software

My job and major responsibilities as a quality assurance executive are as under;

To evaluate the transactions to ensure the accuracy by the agent
Arrange quality improvement sessions with the bottom agents to enhance the CC quality targets 
Conduct coachings with the CCRs for their improvement in product knowledge, Softwares handling and other queries 
I have conducted many floor activities by sitting with the CCRs on floor to minimize the gap between CCRs and a quality executive that caused the highly motivated atmosphere on floor 
I participated in the training sessions to help out the agents understanding 
I took part in updation of different training manuals
I have conducted multiple quality sessions with new batches to guide about the quality process and call handling skills thru mock calls
I was dedicated evaluator for retention team to monitor the cases of Retained Before Closure RBC
Directly report to the SMCC for Retention team evaluation and RBC reporting 

Manage large amounts of incoming phone calls


Generate sales leads


Identify and assess customers’ needs to achieve satisfaction


Build sustainable relationships and trust with customer accounts through open and interactive communication


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/customer service team sales targets and call handling quotas


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


Keep records of customer interactions, process customer accounts and file documents


Follow communication procedures, guidelines and policies


Take the extra mile to engage customers.


Conducted customer satisfaction surveys (CSAT) to improve our services.